Sweetwood Gels

Terms & Privacy

Sweetwood Gels — Terms of Service & Privacy Policy

• Processing Time: Orders ship within 1–2 business days.

• Tracking: Every order receives a tracking number.

• Returns: We do not accept returns for opened products for safety reasons.

• Damaged Items: If your order arrives damaged, we will replace it — just email us within 7 days with a photo.

• Order Accuracy: Please double-check your cart before checkout.

• Final Sale Items: Marked-down or imperfect bottles are final sale.

• Contact: Need help? Email us anytime at [email protected].

Welcome to Sweetwood Gels.

By using our website and purchasing from us, you agree to the following terms. We appreciate your trust and are committed to transparency, kindness, and professionalism in everything we do.

Orders

  • All orders are subject to availability and payment confirmation.

  • Please ensure your shipping address and order details are correct before completing your purchase. Once an order is placed, we are unable to make changes.

Pricing & Payment

  • All prices are listed in U.S. dollars and may change without notice.

  • Payment is due at checkout through the secure methods provided on our website.

  • We never store your full payment details.

Shipping

  • Orders ship within 1–2 business days unless otherwise stated.

  • Shipping costs and delivery estimates are shown at checkout.

  • We ship within the United States; delivery times may vary based on location, carrier volume, and weather conditions.

  • Once a package is marked “Delivered” by the carrier, it is considered complete. If there is an issue after delivery, please contact the carrier directly.

Returns & Refunds

 

For our full refund policy, please visit our Shipping & Returns page.

Intellectual Property

  • All photos, products, logos, and written content on this site are the property of Sweetwood Gels.

  • Unauthorized use, copying, or distribution is prohibited.

Limitation of Liability

 

Sweetwood Gels is not responsible for:

  • Damages resulting from misuse of products

  • Allergic reactions or sensitivities

  • Carrier delays, lost packages, or delivery errors caused by incorrect addresses

 

Our products are cosmetic items. Please perform a patch test before full use.

Privacy Policy

 

Your privacy matters to us.

 

We collect only the information needed to fulfill your order and provide customer support, including:

  • Name

  • Shipping address

  • Email address

  • Payment details (processed securely through our payment partners)

 

We never sell or share your personal information with third parties outside of order processing requirements.

Governing Law

 

These terms are governed by the laws of the State of Florida, where Sweetwood Gels is legally formed and operates.

Changes to These Terms

 

We may update these terms at any time to reflect changes in our business or regulations. Updates are effective immediately upon posting.

 

Last updated: November 2025