Sweetwood Gels - Refund & Return Policy
At Sweetwood Gels, we put care and passion into every bottle. Your satisfaction means the world to us, and while we take every precaution to ensure perfection, we’re here to make it right if things go off course.
Returns & Refunds for Damaged Products
- If your product arrives damaged, rest assured, we’ll take care of it with grace. We offer replacements or refunds because you deserve nothing less.
- How to Request a Refund/Replacement:
- Contact us at INFO@SWEETWOODGELS.COM within 7 days of receiving your order.
- Kindly include a brief description of the issue and a clear photo of the damaged item. We’ll handle the rest.
- Upon approval, we’ll either issue a refund or send a replacement, at no extra cost to you.
- Shipping fees are non-refundable.
No Refunds for Incorrect Orders
- Please double-check your selections before finalizing your purchase. Once an order is placed, we are unable to offer refunds or exchanges for incorrect selections. Your careful attention helps us deliver the best experience to all our customers.
Final Sale Items
- Products marked as “final sale” are not eligible for refunds or returns. We hope you’ll love them all the same.
Effective Date: September 22, 2024