Sweetwood Gels - Refund & Return Policy
At Sweetwood Gels, we put care and passion into every bottle. Every color is checked by hand before it leaves our studio, and we ship with care so your order arrives safely. While most orders arrive perfectly, we understand that things can happen during transit. If something goes wrong, we’re here to help.
Returns & Refunds for Damaged Products
If your product arrives damaged, we’ll take care of it with grace. You deserve nothing less.
How to Request a Refund or Replacement:
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Email us at [email protected] within 7 days of receiving your order.
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Include a brief description of the issue and a clear photo of the damaged item.
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Once approved, we will send a replacement or issue a refund at no additional cost to you.
Shipping fees are non-refundable.
No Refunds for Incorrect Orders
Please double-check your selections before completing your purchase. Because each order is packed with precision, we are unable to offer refunds or exchanges for incorrect color choices. Your careful review helps us ensure the best experience for every customer.
Final Sale Items
Items marked Final Sale are not eligible for refunds or returns. These are usually products with minor cosmetic imperfections on the outside of the bottle only. The gel formula inside is perfect, professional quality, and safe to use.
If you ever have a question about your order, our colors, or our products, we’re always happy to assist. Your satisfaction means the world to us. Thank you for choosing Sweetwood Gels.